A wicked problem is a problem that is difficult or impossible to solve because of incomplete, contradictory, and changing requirements that are often difficult to recognize. It refers to an idea or problem that can not be fixed, where there is no single solution to the problem. The use of the term "wicked" here has come to denote resistance to resolution, rather than evil.
Socio-technical systems are systems where (groups of) humans interact with (non-trivial) technical systems; an example is the power grid. The people, the technical system and the combination might easily lead to complex behavior that is hard to predict and control over the long term. However, as illustrated by, for example, the need to transition our energy infrastructure to a more sustainable structure, it is necessary for society to “control” such systems. Igor Nikolic is a professor at the TU Delft where he uses agent-based modeling approach to try to understand, and thus help control and evolve such systems. We discuss the systems, the challenges as well as the modeling approaches.